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Development  >  Web Development

Initial Evaluation   We'll gather background information on your business, identify key elements, determine your goals and objectives, analyze what will work in your current environment, and isolate potential obstacles that may prevent your call center from delivering world-class service.
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Needs Assessment   CCT Group believes in understanding the needs of our clients. Our consultants will interview your management team, your agents and employees of support organizations to obtain a complete picture of how your business works—and what doesn't.
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Technology Review   CCT Group consultants will talk to your technologists to understand your current environment and future plans. We will review technologies—ours, yours, and those in the marketplace—to identify which applications will result in a high-payoff.
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Recommendation   Our recommendation will clearly address your needs and the technological options available. We will suggest the technological solutions that make the most sense for your business and provide a clear roadmap on how to implement them.
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Development   Once you approve our recommendations, our development team gets to work to create your custom-tailored solution. You will be provided with prototypes and we will seek your input early and often in the design process. Throughout the development stage CCT Group will provide you with frequent feedback on our progress.

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Implementation   When your customized tools are ready, we will ensure that the implementation and rollout are as smooth as possible. Our development team, under the guidance of a Project Leader, will help with installation and user training.