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CCT Group leverages its expertise in contact centers in a variety of industries to help develop and document "Best Practices." Our proprietary documentation methods, designed specifically for the unique pace of contact centers, allow our clients to build, maintain, and use consistent procedures.


Our process for developing consistent, thorough procedures, leads to development of consistent thorough business requirements for new system projects, consolidations, and new product introductions. Our Use Case development process, closely linked to our unique knowledge of proper procedure documentation helps our clients select the right software products for their needs.